Terms & Conditions

PRIVACY POLICY

Maisín (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you use our website, interact with us, or make a purchase:

  • Name, email address, phone number, billing/shipping address.

  • Payment details (processed securely through third-party gateways; we do not store full card details).

  • Order history and transaction details.

  • Website usage data (via cookies, analytics, and browsing behaviour).

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Send order confirmations, updates, and delivery tracking.

  • Provide customer support, returns and refunds.

  • Send marketing emails (if you opt in — you can unsubscribe at any time).

  • Improve our website, services, and customer experience.

3. Sharing of Information

We only share your information with trusted third parties necessary to provide our services, including:

  • Australia Post and delivery partners.

  • Payment providers such as Shopify Payments, PayPal, Afterpay.

  • Email and marketing platforms (e.g. Klaviyo) if you subscribe.

We will never sell, rent, or trade your personal information to third parties.

4. Data Storage & Security

  • Our website is hosted on Shopify, which provides secure infrastructure.

  • All payments are encrypted and processed via PCI-compliant gateways.

  • We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, or disclosure.

5. Cookies & Tracking

  • Our website uses cookies to enable site functionality, personalise your experience, and analyse traffic.

  • You can adjust your browser settings to refuse cookies, though some features may not work as intended.

6. Your Rights

Under Australian law, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of your personal information if it is inaccurate.

  • Opt out of direct marketing at any time.

To exercise these rights, please contact us at hello@maisinskn.com.

7. Data Retention

We keep your personal information only as long as required for the purposes described above or as required by law (e.g. taxation).

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in legal requirements. The updated version will always be posted on this page.